1. What payment methods do you accept?
We accept payments via UPI, PhonePe, debit/credit cards, and net banking through our secure payment gateway.

2. Is my payment information secure?
Absolutely. We use secure, encrypted payment gateways to keep your information safe.

3. I’m facing a payment issue. What should I do?
Typically these issues auto-resolve within 24-48 hours. Please email us at kalamusestore@gmail.com with details. Please be assured we have a secure payment method, your money is safe.

4. Can I make changes to my order after payment?
If your order hasn’t shipped yet, we’ll do our best! Email us as at kalamusestore@gmail.com as soon as possible.

5. Can I make changes to my order after payment?
If your order hasn’t shipped yet, we’ll do our best! Reach out to us as soon as possible.

1. Do you ship all over India?
Yes, we ship to all serviceable pincodes across India.

2. Which courier partners do you use?
We ship via trusted partners like Bluedart, Delhivery, DTDC, XpressBees, and Ecom Express.

3. How long will delivery take?
Orders are usually delivered within 3–9 business days, depending on your location.

4. How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS. You can also track order on our website 

5. What are your shipping charges?
We offer flat shipping rates calculated at checkout. Occasionally, we also run free shipping offers during festive periods!

1. What is your return policy?
We accept returns within 3 days of delivery—only if the product is damaged or incorrect. An uncut unboxing video is mandatory for us to accept returns.

2. Who pays for the return shipping?
Kalamuse will take cake of return shipping

3. How do I initiate a return?
Please email kalamusestore@gmail.com with your order ID, uncut unboxing video, and issue details.

4. Do you offer exchanges?
We currently do not offer exchanges. You may return the item for a refund if eligible.

5. When will I receive my refund?
Refunds are processed within 8–15 business days after the returned item is received and inspected.